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Customer Research

This page was developed by the Customer Survey Advisory Subcommittee (which is now a part of the USGS Customer Service and Research Team) to provide USGS employees with advice and guidance regarding the standard methods used to collect information about customer satisfaction, market research and related social survey issues of interest to the USGS. To find out more, click any of the areas listed below.

• Customer Research Basics

  • Customer Research Defined
  • Primary and Secondary Research
  • Qualitative and Quantitative Research
  • Sampling
  
  
  

• Getting Started on Customer Research

  • American Statistical Association Series--What is a Survey? How to Collect Survey Data
  • Questions to Ask Yourself Before Setting up a Survey
  • Existing Information (Secondary Research)
  • Office of Management and Budget(OMB) Policy on Surveys
  • The Clearance Process for Customer Information Collection as a Result of the Paperwork Reduction Act (PRA)
  • DOI Information Collection Packages Collection of Information From the Public: Interim Guidelines
  • Primary Market Research Techniques
  • Available Contracting Resources (MOBIS)
  • American Statistical Association Homepage
  
  
  

• Success Stories

  • USGS Biological Resources Divison Partner Satisfaction Report
  
  
  

• USGS Customer Service