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Training—DOI Learn Frequently Asked Questions

The “Direct” link to access DOI LEARN’s login screen is: https://gm2.geolearning.com/geonext/doi/login.geo
Note: By using the above link, it will bypass the DOI Web portal that has valuable information like these FAQs and How-To slides: http://www.doi.gov/doilearn


Learners

Supervisors and Alternate Approvers

Payment

Metrics That Matter (MTM)

On-Line Training

Instructors—Course Coordinators—Roster Managers


Learners

bulletTraining on DOI LEARN

Q:   How do I learn to use DOI LEARN?

A.   Go to the DOI LEARN web portal at: http://www.doi.gov/doilearn

  • Click on the Training Aids & How To’s for tutorial slides.
  • Click on the “Have an Account” to log into DOI LEARN once you have an account.
  • Go under the “My Home” tab using your Learner role in DOI LEARN.
    • Click “End-user Tutorial” and view it as many times as needed. 
  • You can also click “Help” on the top bar next to the “Role” and search by topics.  The Help is a great resource for learning about this system.
  • You can click on the “Online Resources” link and view documents there.
  • Attend a webinar the 4th Thursday of each month by searching the DOI LEARN course catalog for:   doi learn upgrade  or  doi learn intro. 
  • Reminder, check out the “How-To” Tutorials under Need to Know at:   http://www.usgs.gov/humancapital/ecd/doilearnhowto.html

Q.   What is the difference between My Required Learning and My Elective Learning?

A.   Courses that are assigned to you to complete are Required and found under your “My Required Learning” area. Courses you register for are Elective and found under your “My Elective Learning” area.

bulletNew Federal Employee Logging In For First Time

Q.    I am a brand new Federal employee or a new summer intern/seasonal employee. How long do I have to wait before I can initially log into DOI LEARN?

A.   You must receive your first paycheck from FPPS before you are able to access DOI LEARN. The ultimate goal is to have FPPS automatically populate DOI LEARN bi-monthly; however, if you have received more than 1 paycheck and have not received an email with your login information, please contact your Bureau Data Steward. Please go to this link for the Bureau Contact list: http://www.doi.gov/doilearn. Also, please do not click on "Request a New Account" as this area is for Contractors, Volunteers, etc only and your request will be Denied. Note: If you are concerned about needing access to Government equipment before receiving a DOI LEARN account, please be aware that for some bureaus (i.e. USGS), when you received your email account, you should have electronically signed a Rules of Behavior which gives you access to Government equipment. For all others, you must wait to receive your DOI LEARN account so you can take any required mandatory training, such as the FISSA+ (IT Security Training) course.

bullet New Contractor, Volunteer, Partner, etc. Logging In For First Time

Q.  I am a brand new Contractor, Volunteer, Partner, etc. How do I log into DOI LEARN?

A.  You must request a new account from the DOI LEARN log in screen:

  • Go to the DOI Learn portal: http://www.doi.gov/doilearn
  • Click on "External Learners" on the right side of the screen.
  • Click on "Search our Public Catalog" in the 1st paragraph.
  • Click on "Request a new account" on the right side of the screen.
  • Fill out form with as much information as possible; include the Bureau you are associated with by choosing it from the drop down list.
  • When form is complete, Click on "Create Account" at the bottom right corner.
  • A green confirmation screen appears and you would then click "Continue" to exit. An email will also be sent to you stating your request has been received and is Awaiting Approval.
  • You would then wait to receive your second email which will state if your request has been Approved or Denied. If Approved, it will include your login information. If Denied, please pay attention to the Denial Reason. If it has been more than 5 business days since you submitted your request and you have not received this second email, please contact the DOI LEARN Help Desk for assistance: 866-466-1998.

Note: In case the above link to the portal is down, this is the direct link to the external request form: https://gm2.geolearning.com/geonext/doi/requestaccount.geo

bulletForgot My Password To DOI LEARN

Q.    I initially logged into DOI LEARN creating a new password but I forgot my password. How do I request my password?

A.    At the DOI LEARN login screen: https://gm2.geolearning.com/geonext/doi/login.geo
Click on password under “Forgot your password?”  

  • Enter your username and click “Send.” 
  • A new password will be generated and sent to the email in the system. 
  • You will have 7 days to log in before this password expires. 

You can also contact the helpdesk at: doilearn@sumtotalsystems.com or call (866) 466-1998 to have your password reset.

Q.    I locked myself out of my DOI LEARN account because I entered the password wrong too many times.

A.    You can either wait the 45 minutes for your password to release, or call the DOI LEARN Help Desk to have them reset it: 1-866-466-1998 or doilearn@sumtotalsystems.com.

Please do not call your Bureau Data Steward for password issues, call the DOI LEARN Help Desk at 1-866-466-1998.

bulletForgot My Username To DOI LEARN

Q.    I do not remember my username, how do I find out what it is?

A.    You can contact the Help Desk at:  866-466-1998 or email them at:  doilearn@sumtotalsystems.com  or contact your Bureau Data Steward.

Q.    I locked myself out of my DOI LEARN account OR My account says locked, what do I do?

A.    You can either wait the 45 minutes for your password to release, or call the DOI LEARN Help Desk to have them reset it: 1-866-466-1998 or doilearn@sumtotalsystems.com.

Please do not call your Bureau Data Steward for password issues, call the Help Desk. If you are not seeing an account at all in DOI LEARN and you had one before, then contact your Bureau Steward.

bulletUpdating My Profile

Q.    How do I update my Profile?

A.    Go to the DOI LEARN web portal: http://www.doi.gov/doilearn

  • Make sure your role is "Learner" if you have more than one role
  • From the MY HOME tab:
    • Click on the Update My Profile icon.
    • Complete any required information indicated by the red asterisk.
    • Verify information is correct.
    • Click on Update at the bottom of the screen so the information is updated.

** If you must request a new account from the DOI LEARN log in screen:

  • Go to the DOI LEARN web portal: http://www.doi.gov/doilearn.
  • Click on "External Learners" on the right side of the screen.
  • Click on "Search our Public Catalog" in the 1st paragraph.
  • Click on "Request a New Account" on the right side of the screen.
  • When form is complete, Click on "Create Account" at the bottom right corner.
  • A green confirmation screen appears and then click "Continue" to exit. An email will also be sent to you stating your request has been received and is Awaiting Approval.
  • Wait to receive your second email which will state if your request has been Approved or Denied. If Approved, it will include your login information. If Denied, please pay attention to the Denial Reason. If it has been more than 5 business days since you submitted your request and you have not received this second email, please contact the DOI LEARN Help Desk for assistance: 866-466-1998 or your Bureau Data Steward.

Note: In case the above link to the portal is down, this is the direct link to the external request form: https://gm2.geolearning.com/geonext/doi/requestaccount.geo

bulletUpdating My Time Zone

Q.    How do I update my Time Zone?

A.    Go to the DOI LEARN portal: http://www.doi.gov/doilearn

  • Make sure your role is "Learner" if you have more than one role
  • From the MY HOME tab :
    • Click on "Update My Time Zone" icon.
    • Select the down arrow after the text box in the Time Zone field.
    • Select your correct time zone.
    • Click on Update at the bottom of the page.

NOTE: When you search the course catalog to register for a class in DOI LEARN, you will see your time zone in parenthesis next to the class start date and time. If this is not your time zone, you need to update your time zone in your profile.

bulletAdding/Removing a Supervisor or Alternate Approver from My User Profile

Q.    The person I have listed as my supervisor is no longer my supervisor.  How do I update my Supervisor?

A.    Employees select Supervisor(s) in their own profile and when the Supervisor changes, the employee must remove the name from their own profile and add the correct name(s). No one except the employee has access to make changes in their profile. Supervisors cannot select employees.

Note:  Anyone who is no longer a Supervisor, should also update their own profile and change their "Approves Training" field to “No” and make sure they notify Personnel to code them as Non-Supervisory in FPPS.

  • Using your Learner Role, click on “Update My Supervisor” icon.
    • To remove a name, select the radio button next to the name and click “Remove.”  
    • To add a name, click “Assign New Supervisors” and search for the name to add.
    • Select the check box next to the name and click “Next” in the lower right corner. 
    • If you want to add multiple names, such as alternate approvers, you can select the name and click on “Bucket” then search for the next name and select it to add to the bucket. You can keep adding to the bucket until you’re finished selecting names of those who can approve your training.
    • Then click the “Next” button in the lower right corner. 
    • Check the selection and click “Save.” 
    • Remember to select the current Supervisor and click “Set/Remove Direct Supervisor” as this helps identity the Direct Supervisor vs. Alternate Approvers who can also approve your training.
  • Click “Close Record” in the upper right corner when finished.

Q.   I have submitted a request for training and had the wrong supervisor listed in my profile.  How will my new supervisor get the email for approval?

A.   The email request for a course only goes out once. You need to update your supervisor in your profile, then notify your correct Supervisor to go into DOI LEARN and approve your request. Your updated supervisor will not receive a second email, so please tell them there is a request that needs approved.

bulletEnrolling In a Class

Q.    How do I enroll in a class?

A.    Go to the DOI LEARN portal: http://www.doi.gov/doilearn

  • Make sure your role is "Learner" if you have more than one role

From the My Home tab:

  • Click on the Search Catalog/Register for a Course icon.
  • Read screen then Click on "Click here to continue to the Catalog."
  • Type in the name of the course you are looking for (you can do an advanced search by clicking on Advanced search and select Search fields and Filter results).
  • Click on "Go."
  • Once the list has populated, choose the class you would like to enroll in by clicking on scheduled classes.
  • Select the radio button next to the class you would like to enroll in.
  • Click on "Enroll in this Class" or "Submit a Request" depending on if there is Supervisory approval needed or not.

NOTE: If you do not see a class time scheduled you cannot enroll in this course or class. Also, the difference between Enroll in this Class and Submit a Request are determined if the course requires Supervisory approval or not.

bulletAutomatic Emails

Q.    Will my supervisor that I have listed in my profile get an email regarding my registering for a no cost course?

A.    Yes. Every time an action is taken in DOI LEARN, there is an automatic generated email to the employee and/or supervisor/alternate approver listed in the employee's profile. For example, if an instructor/course coordinator drops an employee from a class per the employee's request, an email is generated to the employee and supervisor on file, stating what happened and why.

bulletSpecific Courses/Searching

Q.   How do I find specific courses/classes?

A.   See the How-To Tutorials at this link for how to “Search” the catalog” http://www.usgs.gov/humancapital/ecd/doilearnhowto.html
And, look at the Course description for the name of the Instructor or “Other” contact to ask questions about the course.

bulletFinding a USGS Sponsored Course

Q.   I need to find a course sponsored by USGS.

A.   Finding the USGS training you need is as easy as one, two, three!

  1. Log into DOI LEARN (login or password problems? Call 1-866-466-1998 or email: doilearn@sumtotalsystems.com )
  2. Click on Search the Catalog/Register for a Course icon from the My Home tab using your Learner Role and then click the Continue to the Catalog link.
  3. Click the Advanced Search button to open it. Use the filters to narrow your search by turning off and on the check boxes.

For example: If you want to see only courses sponsored by USGS, click on the Course Code box to turn it on and type "USGS" in the Search For: box, but uncheck Course Description. DOI LEARN searches the coursename, classname, course description, classname, vendor name, and course code for key words you enter. So by turning off other boxes, you avoid seeing other Bureau's courses that might mention USGS in their course description.

If you wish to view only upcoming scheduled classes that USGS sponsors, click on the Class Name box to turn it on and uncheck the other boxes, then type "USGS-2013" or "USGS-2014" in the Search For: box.

To view all USGS sponsored courses by vendor name, click on the Vendor Name box and uncheck the other boxes, then type "USGS" in the Search For: box.

OR

Visit the External Course Catalog (updated nightly) to see the upcoming 90 days of scheduled USGS classes, including all on-line Safety courses in DOI LEARN: http://www.usgs.gov/humancapital/doilearn/

bulletDropping a Course/Class

Q.   I need to drop an On-line course I registered for, how do I drop it?

A.   There are a few ways to Drop a Course. You can click on “My Elective Learning” to find the Course and click “Drop Course” OR you can also find the “Drop Course” button by clicking on “My Required Learning.” You can also find the “Drop Course” button under the ILT, OLT or UDT tab of “My Required Learning” or “My Elective Learning.”

You can search the “Help” link in DOI LEARN by topic of “Drops” for more information.

Note: If you drop a course that did not require Supervisory approval, it shows Dropped on your Transcript. But if you drop a course that required Supervisory approval, the Supervisor needs to approve the drop once you submit it. You can monitor the progress on your "My Requests" page. It will show Dropped on your transcript when your Supervisor approves the drop.

bulletMandatory Training

Q.    I am having problems taking mandatory training in DOI LEARN, is there an alternate method?

A.    Please make sure you have one version of Java and it is updated and your Internet Browser settings are configured. See your Local IT Support for this.  View the “Workstation Requirements” link in the right column of the DOI LEARN web portal at:   http://www.doi.gov/doilearn   You can contact your DOI LEARN Bureau Data Steward for alternate methods to mandatory training. View the “Bureau Contacts list” link in the right column of the DOI LEARN web portal at:  http://www.doi.gov/doilearn

bulletReceiving Credit for Training NOT in DOI LEARN

Q.    How does an employee receive credit for training if the training is not listed in the DOI LEARN catalog?

A.    If you are a federal employee, you must create an SF-182 for training that is not in DOI LEARN. This is also referred to as "External Training."  Please do not enter mandatory online training taken using an alternate method but was assigned through DOI LEARN or is in DOI LEARN.  See “How-To” Tutorials for detailed information on “How to create an SF-182.”  http://www.usgs.gov/humancapital/ecd/doilearnhowto.html

bulletTranscripts

Q.    How do I print my Transcript in DOI LEARN?

A.    When logged into DOI LEARN using your Learner Role

  • Click on the “View My Transcript” icon
  • There are two options for printing your transcript
    • Press Ctrl and the letter P, at the same time or
    • Right click on your mouse and select Print
  • Click “Close Record.” when finished
  • Note: The vendor is working to provide a print button with format options.

bulletCertificates

Q.    How do I print my certificate for a course I completed?

A.    When logged into DOI LEARN using your Learner Role

  • Click on “Access My Required Training” or “Access My Elective Training" icons” from the "My Home" tab.
  • Click on the "History" tab to see completed courses.
  • Select the radio button next to the course and click "Print Certificate".
  • When the box pops up at the bottom of the screen, you can open or save it to your hard drive, etc. if you don't have a printer.
  • If you click Open, you can Print or choose to Save it to these File formats: PDF, Word doc, Text, etc.

Note: If you just completed a class, give the system 24 hrs. to process the completion before looking for the class in the History tab to print the certificate.

NOTE: Any training migrated from Ver. 4.3, up to May 2010, you cannot print a certificate. You can only see it on your transcript (See How to Print My Transcript FAQ above).

bulletContact for Problems

Q.   Who can I contact if I have a problem?

A.    Please contact the help desk at doilearn@sumtotalsystems.com or call 866-466-1998.

bulletLocked Account or Locked Password

Q.   I tried logging into DOI LEARN and my account is locked now. Or I tried my password more than 3 times and now it is locked, can you reset it?

A.    When you lock yourself out of your account, you must wait 45 minutes for the lock to release or you can contact the Help Desk at: doilearn@sumtotalsystems.com or call (866) 466-1998 to have your password unlocked or reset. This is a security feature that cannot be removed.

bulletSkillsoft Information

Q.   Where do I find Skillsoft Information?

A.    Please go to this link for Skillsoft FAQs: http://www.doi.gov/doilearn/skillsoft_faq.cfm. Go to this link for the Department’s site about Skillsoft Licensing: http://www.doi.gov/doilearn/skillsoft_info.cfm. You can visit Skillsoft directly for information about purchasing a license outside of the Federal Government at http://www.skillsoft.com/.

***For more detailed instructions please refer to the “How To” Tutorials***


Supervisors and Alternate Approvers

bulletApproving a Training Request In DOI LEARN

Q.    I am a supervisor or alternate approver.  How do I approve a training course request?

A.    Click the link in the email you received asking you to approve/deny training Or Log into DOI LEARN at: http://www.doi.gov/doilearn  

  • Once logged in, make sure you are in the Supervisor Role.
  • Click on the “My Employees” tab. 
  • Click on the “Approve Training Requests” icon. 
  • Select the radio button next to the course for the employee to approve.
  • Click “Edit” to view the course information. 

Note:  If the employee registered for the course but no scheduled class dates were available, you can view the information here to decide to approve at the Course Level. 

  • You must fill in the required fields at the bottom of the screen and click
    “Update” before clicking “Approve.” 
  • For Special Billing Notes, type None if None and click “Update” before clicking “Approve.”
  • Click the “Approve” button in the upper right corner. 
  • To deny, click the “Deny” button in the upper right corner. 
  • An email is sent to yourself as the approver and to the employee stating the action taken. 
  • Click “Close Request Record” in the upper right corner. 

Note:  You can view all requests, open requests, approved and denied requests, cancelled requests, etc. when in the Approval Manager/Learning Request area – see tabs across the top of the screen for historical information.

bulletHow to Manually Mark Training Complete

Q.    How does the Supervisor manually mark training complete when an employee uses an alternate method (i.e. FISSA+) or has problems with their course(s)?

A.    Complete these steps in the DOI LEARN using Supervisor Role:

  • Click the “My Employees” tab.
  • Click the “Mark Training Complete in the Grade book” icon.
  • Click the tab across the top that you want to search on, such as “By Learner Name” or “by OLT Courses” etc.
  • If you click on “OLT Courses” tab, Type the Course Name (i.e. Federal Information Systems) in the search box, Click “Go”
  • Select the Course
  • Click “Edit”
  • Next Search for the Learner’s Name.

Note: If the name still does not appear, it means the employee must go to the catalog and request the training first. This happens when they completed it using an alternate method or it was not assigned to them at the same time it was assigned to the bureau or they took the training outside of DOI LEARN.

  • Select the employee (radio button)
  • Click “Mark as Complete”
  • Type the date and time
  • Click “Update”

Note: Do not click the Grade to enter a grade as this removes the completion date.
Or, you can complete the steps this route:

  • Click on the “By Learner Name” tab, Type the Learners last name or full name to search, or choose them from the list provided
  • Click “Edit”
  • Select the Course (radio button)
  • Click “Mark as Complete.”
  • Type the date and time and click Update.
  • Click “Close Record” when finished.   Do not enter Grades.

bulletReports

Q.   I am a supervisor or alternate approver, how do I generate a report to see who has taken what training?

A.    Log into DOI LEARN:  http://www.doi.gov/doilearn

  • Change your Role to Supervisor.
  • Click the “Reporting tab”
  • Click on “Standard Reports” and see the various choices available.
  • Choose “Course Analysis Report”
  • Click the “Filter and Run” button at the bottom of the screen. 
  • Fill in any filters you want before clicking “Run”   For instance, if you want to see if all your employees completed the FISSA+, go to the Course Name filter and type Federal Information System Security in the field next to the Contains drop down.  Or you can change the “type” using the drop down arrow to:  Starts With.  You have choices how you want to filter and view data.
  • Highlight the Available Values in Course Type that you want, like: Online Course to show just Online.  Or leave this part blank, your choice.
  • Click “Add” to move it to the Selected Value(s) box.
  • Click “Run”
  • Once the report runs, you can print it or export it to Excel or pdf format.
  • Note:  You can view and run reports from “Custom Reports” too..

NOTE: For USGS Supervisors, to see a report by Org Code for mandated training assigned to all USGS, please email USGS at:  oeddoilearn@usgs.gov

bulletRequesting Courses for My Employees

Q.    I am a supervisor or alternate approver in DOI LEARN. Is there any way I can request courses for employees in my office if they ask me to?

A.    Yes. Log into DOI LEARN:  http://www.doi.gov/doilearn

  • Change your roll to Supervisor
  • Click the “Catalog” to search for a course
  • Click the “Click here to continue to the Catalog” icon.
  • Type in the course you are looking for

NOTE: Supervisors can only request courses for Instructor Led Training (ILT), not online courses.  Employees must register themselves for online courses including online Skillsoft courses.

  • Click on the “Course title”
  • Click “Details” to make sure this is the course you are looking for.
  • Click on “Scheduled Classes” to make sure there is a class available. If there are no classes, you may not want to register them, your choice.
  • Select the radio button next to the class you would like to request.
  • Click on “Submit Request”
  • Choose the “I am submitting this request on behalf of other learners”
  • Click “Begin”
  • Choose your employee(s)
  • Click “Next”
  • Choose the DOI Employee Training Request Form
  • Click “Next”
  • Fill in the required fields
  • Click “Next”

NOTE: If there is no cost associated with this course, choose the No Payment Required in the drop down menu of Method of Payment.  Type “None” in billing Notes.  If payment is required fill in both fields accordingly.

  • Click “Next”
  • Click “Save”

Reminder:  You need to approve this request in the Approval Manager as the Supervisor even though you just submitted on behalf of your employee(s).

bulletInactivating Employee, Contractor, and Volunteer Accounts

Q.   When Federal employees/contractors/volunteers leave the government, how do we suspend/remove their account in DOI LEARN so they don’t show up on reports?

A.   For Federal Employees, supervisors and alternate approvers should verify the 9-090 Clearance Form has been created and submitted to Personnel. Once the Employee officially shows as Inactive in FPPS, the Department FPPS Update into DOI LEARN will automatically inactivate the account. This Update is done every 2 weeks.

For contractors, volunteers, partners, etc. please contact your Bureau Data Steward. Please see the “Bureau Contacts list” link in the right column of the DOI LEARN web portal:  http://www.doi.gov/doilearn

***For more detailed instructions please refer to the “How To” Tutorials***


Payment

bulletSupervisor Paying for Training

Q.   How does a Supervisor or Alternate Approver Admin personnel pay for training in DOI LEARN for an employee?

A.   There are many ways to pay for training in DOI LEARN. DOI LEARN does not have an electronic payment method at this time. You can pay by Credit Card, Account number or SF-182, etc...

  • If the training is under $3000.00 and the vendor will take a credit card, use a credit card when contacting them.
    If the training is under $3000.00 and sponsored by a DOI bureau, you can pay by phoning this number (888-390-4447) and using your MasterCard or Visa credit card OR provide an Account number over the phone. A receipt will be emailed if you request one over the phone.
  • If the training is over $3000.00, you can provide an Account number to the sponsoring bureau and a Standard Voucher will be processed. A copy of the Standard Voucher will be emailed to you and/or your administrative office if you provide information. The number to reach the DOI LEARN Payment Line is: 888-390-4447 OR you can create an SF-182.
  • If the training is over $3000.00 and sponsored by another DOI agency, you can pay by SF-182 (http://www.opm.gov/forms/pdf_fill/SF182.pdf) OR contact that agency to find out what payment method they will accept.
  • For Federal Employees taking training outside of DOI LEARN with or without a cost but you want to receive credit, please fill out an SF-182.
  • For Contractors, Volunteers, Partners taking training outside of DOI LEARN with or without a cost but want to receive credit, please check back for instructions later or talk to your Bureau Data Steward.
  • If you are a Non-federal Customer, you may pay for the course with a check or credit card (MasterCard or Visa) depending on the bureau you are contacting.   

bulletEmployee Paying for Training

Q.   How does an employee pay for training in DOI LEARN?

A.   After the supervisor approves the course and the employee enrolls in the class, the employee can pay many different ways for training at this time in DOI LEARN. You can pay by Credit Card, Account number, or SF-182. The payment process is manual, so the employee just calls the payment line at: 888-390-4447 and provides the credit card number or account number over the phone. If the training is outside of DOI LEARN's course catalog, the employee can just use their credit card if the training is under $3000.00 as most vendors accept credit cards. The employee can also create an SF-182 for supervisor's approval and for payment. If the training is over $3000.00, the employee must use the SF-182.

Q.   How do I pay for approved and supported training for charges in excess of $3000.00?

A.   If the cost of the group training event is from $3k to $25k, the coordinating office is advised to have their local administrative officer use the hardcopy OPM SF-182 http://www.opm.gov/forms/pdf_fill/SF182.pdf as the authorizing document and then use an 8-O document to obligate and an 8-V document to pay for the training. This form will requires approval on Page 2, under blocks 3a-3e and return the form to the Administrative Officer for final processing. Please check with your specific Bureau HR or Admin offices for help.

bulletPaying Other Federal Agencies for Training with a Credit Card

Q.   Will other federal agencies sponsoring training accept our federal credit card?

A.   Yes, all federal agencies should accept a federal credit card as payment for training.

bulletSF-182

Q.   Why would I use an SF-182 Training Authorization?

A.   The SF-182 is handy for paying for federal courses as the collecting agency can then use the interagency mechanism to move the funds from one agency to the other. If the collecting agency is outside of the Federal Government, the collecting agency can use the SF-182 to invoice the Federal Government.

Q.   If I wanted to use a SF-182, where do I find one?

A.   DOI LEARN has an SF-182 External Training Form.

Note: You can also use OPM’s web site for the SF-182 form to pay for training and then create one in DOI LEARN to receive credit after-the-fact. (http://www.opm.gov/forms/pdf_fill/SF182.pdf)

***For more detailed instructions please refer to the “How-To” Tutorials***


Metrics That Matter (MTM)

bulletPost-event Survey in DOI LEARN

Q.   Why do I keep getting emails asking me to complete a post-event survey in DOI LEARN?

A.  You just completed training through DOI LEARN, whether it was an online or instructor led training, DOI LEARN sends an auto-generated email asking you to complete a survey. The survey only takes 3-5 minutes to complete and helps the course developer improve the course. Months later, your supervisor could receive an email asking for their input too. You will continue to get these emails until you complete the survey up to 30 days.  The email address you will be receiving an email from is mtm@knowledgeadvisors.com.  Knowledge Advisors (KA) is the vendor that provides the metrics evaluation through DOI LEARN.

Q.    I received an email from MTMUniversity mtm@knowledgeadvisors.com, is this legitimate?

A. Yes an email from this address is legitimate. Here is an example of the email you might receive.

Several days ago you received a solicitation to complete a brief survey regarding the class, (Course/Class Name Here). To date, we have not received your response.

In order to continuously enhance the value and effectiveness of the courses offered, your thoughtful and timely feedback is essential.

Please click on the link below and complete this brief survey. Your input is appreciated.

If you have technical difficulties in accessing the survey, please reply to this message to contact KnowledgeAdvisors. For all other inquiries, please contact your learning provider directly.

Q.   I already completed my survey for a DOI LEARN Class I took months ago. Why am I now getting new emails for the same class?

A.   You may receive a request to participate in a Follow-up Survey. This is automatically emailed to trainees 60 days after completing the class. Your responses in the Follow-up Survey help measure your use of skills gained from the training and whether what you learned continues to be useful on the job. The Follow-up Survey only takes 3-5 minutes to complete and provides very important feedback as to the relevance of the class curriculum.

Example:

Our records indicate that you completed the class: (Class Name here) and you completed the Post Event survey at that time. This email provides a link to a second, follow-up survey that asks you to give feedback about how you have used the information that you were provided during the training. Please complete this brief follow up survey that will allow course managers to continuously improve.

Thank you in advance,
Send any correspondence to info@knowledgeadvisors.com


On-Line Training

bulletGetting an On-line Training (OLT) Course into DOILEARN

Q.   How do I get an On-Line (OLT) course into DOILEARN?

A.   If you have a PowerPoint ® that you would like to use as an on-line course in DOI LEARN, please contact Tj Lane (tjlane@usgs.gov or 303-445-4677).

bulletUsing a Macintosh to Take On-Line Training

Q.   Can Macintosh Users use the Mac to take the training in DOI LEARN?

A.   The online mandatory training should work on Macintosh computers but it is preferred you use a window’s based PC with Internet Explorer. If you experience problems, you may need to install software on your Mac. You will need to contact your local IT support for help with this.

bulletMandatory Federal Information System Security Training (FISSA+)

Q.   What if I have problems taking the Federal Information System Security Training Plus Records Management and Privacy Act (FISSA+) or any online courses in DOI LEARN?

A.   Please view this web site for Workstation Requirements and Browser and Java setup prior to taking any training in DOI LEARN: http://www.doi.gov/doilearn


Instructors - Course Coordinators - Roster Managers

bulletGetting Instructor/Roster Manager Role Access

Q.   I am an instructor/course coordinator and want to put a class into the catalog in DOI LEARN, how do I get designated in DOI LEARN as an instructor to do this?

A.   You must contact your DOI LEARN Bureau Data Steward for Instructor or Roster Manager access to DOI LEARN. Please see the “Bureau Contacts list” link in the right column of the DOI LEARN training web portal: http://www.doi.gov/doilearn. There is a 5 hr. webinar for Instructors and Roster Managers offered the 2nd Thursday of every month. Search the DOI LEARN course catalog for "doi learn upgrade introduction" to sign up for the webinar. USGS prefers you teach two or more classes per month to have the Instructor role. If you do not teach that much and you are a USGS employee, OED can enter the class and manage the roster for you.





  For more information

Please contact:
Email: oeddoilearn@usgs.gov
Phone: 888-390-4447


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Page Last Modified: Thursday, 21-Aug-2014 06:58:52 EDT