Human Capital

Alternative Dispute Resolution Policy-Conflict Resolution PLUS (CORE PLUS) Program

In Reply Refer To:
Mail Stop 601
July 25, 2016


To: All USGS Employees

From: William H. Werkheiser, Deputy Director (signed)

Subject: Alternative Dispute Resolution Policy-Conflict Resolution PLUS (CORE PLUS) Program

Consistent with the Department of the Interior’s Alternative Dispute Resolution (ADR) policy and the Departmental Manual chapter on the Conflict Resolution PLUS Program (370 DM770), the U.S. Geological Survey (USGS) endorses the use of ADR as a standard business practice through the services provided by the CORE PLUS Program. Executives, managers, and supervisors at all levels are expected and encouraged to explore opportunities to use collaboration strategies for effective conflict prevention, management, and resolution within their organizations. Likewise, all employees are encouraged to seek available ADR services for resolving conflicts that arise within their work environment.

The CORE PLUS program offers conflict prevention and management strategies such as confidential consultation, conflict coaching and specialized training to assist employees with improving their conflict management and communication competency. Climate assessment tools addressing the unique needs of teams and dispute resolution assistance in the form of mediation and facilitated discussion are resources available to all employees.

The CORE PLUS program is a part of the Department’s effort to attract, maintain, and support dedicated, talented, and resourceful employees who work together to provide exemplary service to the public.

For additional information on the USGS ADR initiatives, please visit the Collaborative Action and Dispute Resolution (CADR) website at: USGS Human Capital/Conflict Management or contact the Collaborative Action and Dispute Resolution Office, Cheryl W. Caldwell, Collaboration Resource Manager at (703) 648-7469, or JoAnn Dominique, Collaboration Specialist at (703) 648-7447,

Thank you for your support and commitment to a collaborative work environment.

William H. Werkheiser
Deputy Director, U.S. Geological Survey
12201 Sunrise Valley Drive, MS 100
Reston, VA 20192


« Back to Human Capital - Conflict Management Policies