International users should first set their Internet browser language to "English (United States)" to be able to access The National Map and its applications.
Internet Explorer users might also need to clear their browser history and use Ctrl-F5 to refresh the cache. If Internet Explorer still doesn’t work, try using a different browser. Internet Explorer might be too restrictive on ActiveX Directory security settings to allow viewer access.
The National Map Viewer and the Download Client are only tested in Chrome, Internet Explorer, and Firefox, but they should work in most modern browsers.
Related Content
Why did I receive an "Error: Inventory request failure" message during a download request from The National Map?
The "Error: Inventory request failure" message occurs if our ScienceBase catalog database is not responding to download requests. To ensure data integrity, the ScienceBase catalog is shut down for nightly backup at 11:00 pm Mountain time, which takes 1-2 hours. If you find that the message is still occurring even after the allotted two hours, please contact The National Map Service Desk at tnm...
Why are my download links from The National Map returning empty (or 0 byte) files?
If you use the Mozilla Thunderbird email client, download links through an 'ftp' protocol might return empty files. The work-around is a procedure to associate ftp links in Thunderbird with a Web browser (such as Chrome), which then allows links to open and correctly download. Use this procedure at your own discretion: Open the Thunderbird program and wait until it is idle.Click on Tools ->...
Why did I receive an error when downloading data from The National Map?
An error that times out the Web browser can sometimes occur after clicking on a download link. You might be able to open the archive (.zip) file by refreshing your screen. In the case of an incomplete download, first clear your browser history to avoid the cache interfering with subsequent future attempts. Then use the Ctrl+F5 keys to refresh the cache with new content before retrying the download...
How do I download The National Map data products?
Download or access The National Map data products via several applications and websites: The National Map Download Client – The primary site for data downloads. See the training videos (lessons 4a-4d) or click the Help link at the top of the Downloader for detailed instructions. LidarExplorer – Lidar Point Cloud data only. See where lidar is available, get a list of downloadable products, and...
How can I submit a question or report issues regarding The National Map products and services?
Submit questions about The National Map products or report issues to The National Map service desk at: tnm_help@usgs.gov
Are there any costs or restrictions to usage of data downloaded from The National Map?
Data from The National Map is free and in the public domain. There are no restrictions on downloaded data; however, we request that the following statement be used when citing, copying, or reprinting data: "Data available from U.S. Geological Survey, National Geospatial Program."Learn more: USGS Copyrights and Credits Statement
Related Content
- FAQ
Why did I receive an "Error: Inventory request failure" message during a download request from The National Map?
The "Error: Inventory request failure" message occurs if our ScienceBase catalog database is not responding to download requests. To ensure data integrity, the ScienceBase catalog is shut down for nightly backup at 11:00 pm Mountain time, which takes 1-2 hours. If you find that the message is still occurring even after the allotted two hours, please contact The National Map Service Desk at tnm...
Why are my download links from The National Map returning empty (or 0 byte) files?
If you use the Mozilla Thunderbird email client, download links through an 'ftp' protocol might return empty files. The work-around is a procedure to associate ftp links in Thunderbird with a Web browser (such as Chrome), which then allows links to open and correctly download. Use this procedure at your own discretion: Open the Thunderbird program and wait until it is idle.Click on Tools ->...
Why did I receive an error when downloading data from The National Map?
An error that times out the Web browser can sometimes occur after clicking on a download link. You might be able to open the archive (.zip) file by refreshing your screen. In the case of an incomplete download, first clear your browser history to avoid the cache interfering with subsequent future attempts. Then use the Ctrl+F5 keys to refresh the cache with new content before retrying the download...
How do I download The National Map data products?
Download or access The National Map data products via several applications and websites: The National Map Download Client – The primary site for data downloads. See the training videos (lessons 4a-4d) or click the Help link at the top of the Downloader for detailed instructions. LidarExplorer – Lidar Point Cloud data only. See where lidar is available, get a list of downloadable products, and...
How can I submit a question or report issues regarding The National Map products and services?
Submit questions about The National Map products or report issues to The National Map service desk at: tnm_help@usgs.gov
Are there any costs or restrictions to usage of data downloaded from The National Map?
Data from The National Map is free and in the public domain. There are no restrictions on downloaded data; however, we request that the following statement be used when citing, copying, or reprinting data: "Data available from U.S. Geological Survey, National Geospatial Program."Learn more: USGS Copyrights and Credits Statement
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