Bureau of Reclamation: Visitor satisfaction survey instructions

The purpose of the Bureau of Reclamation (BOR) Visitor Satisfaction Survey is to measure visitors’ opinions about BOR facilities, services, and recreational opportunities. This effort helps BOR meet requirements of the Government Performance and Results Act of 1993 (GPRA) and other BOR and Department of the Interior (DOI) strategic planning efforts. This survey manual provides the detailed methods that BOR staff should use to conduct on-site visitor intercept surveys. This manual will help ensure that the methodologies used to collect data are clear and consistent across all recreation areas.