Human Capital

DOI Talent Frequently Asked Questions

1. I have completed all the required courses in the Safety: Collateral Duty Safety Officer Training Program but the two exams are still showing as unavailable to me. Does someone have to assign the tests to me?

Users can not enroll in a Program. They need to either create a Learning Plan themselves or have their Supervisor create a Learning Plan for them. You can find job aids on how to do this in the Learning Management Activities Resources & Job Aid course in DOI Talent. Go to Find Learning→Courses, search for Learning Management Activities Job Aids.

 

2. I noticed that a number of classes that I have taken in the last year have had the “progress” amount reset from 100% to 0%?

In May 2020, all USGS Safety courses had their completions archived to clear the way for those users who need to re-certify the ability to complete the course a second time. This does not take away the completion of the course. It does clear the progress from the “Current” completion and moves it to the “Previous Completion” column in your Record of Learning (ROL). If you do not need to complete the course a second time, you can un-enroll from the course, and it will remove it from your ROL. This does not remove the completion! To see a report of your previous completions, go to Reports→Learner: My Learning Record – Archives.

 

3. I accidentally enrolled myself in a course. How can I un-enroll from the course?

Learners can unenroll by going into the course, and in the Administration box on the left of the screen, they will see Course Administration, and under that, they will see "Unenroll me from..." Click on that, and they will be dropped from the course.

 

4. Where can I find my certificate?

Not all courses offer certificates. If they do, once you complete the course, the certificate will be available in the course.

 

5. I completed course xxxyyyzzz, but my Record of Learning says 0% or less than 100%.

While taking eLearning courses, if you turn away from the training for a period of time, DOI Talent will log you out. You will not notice this because of the auto-login with the PIV cards. A best practice is that if you leave DOI Talent, be sure to exit the course, then re-enter and, it will start where you left off and let you complete the training.
If you did not close the training and finished the training, you can take a screenshot of the completion and forward it to your data steward to mark you complete in the course.

 

6. Where can I see the past courses that I have taken from DOI Learn?

Completed courses for DOI employees whose accounts were in an active status at the time of the migration were transferred to the DOI Talent Record of Learning under the Other Evidence tab.

 

7. I am assigned or was asked to take a course I cannot find. Can you help me?

If you were assigned training, you could find this in your Record of Learning under the Program or Certification tab.
If you were asked to take a course, you could find this by searching the Course Catalog.

  1. At the top of the screen in the header, click “Find Learning” and choose “Course.”
  2. Use the search boxes to type in keywords to find the training you are interested in taking. Remember, when searching, simplicity is key. For example, type “leadership” instead of “leadership qualities” or “natural resource” instead of “reserving natural resources.”
  • a. Be sure to select the Course Status = “A,” so you only see active courses.

About Enrolling in courses and signing up for Seminar Events:
To sign-up for a scheduled event, you might be presented with an “enroll me” option.
NOTE: This does not place you on any roster. YOU MUST choose a date and then click “Sign-up” for that specific date.

 

8. I cannot find any Skillsoft courses.

Skillsoft courses are only available to Federal Employees. All Skillsoft courses are located in the Course Catalog.

  1. At the top of the screen in the header, click “Find Learning” and choose “Course.”
  2. Use the search boxes to type in keywords to find the training you are interested in taking. Remember, when searching, simplicity is key. For example, type “leadership” instead of “leadership qualities” or “natural resource” instead of “reserving natural resources.”
  • a. Be sure to select the Course Status = “A,” so you only see active courses.
  • b. Change Course Category (multichoice) = “is equal to”
  • c. Click on “Choose Categories” and scroll down to choose “Skillsoft Library,” then click “Save.”
  • d. Check the box, “Include sub-categories?”

This will show you all the Skillsoft courses available.

 

9. How do supervisors sign off that a course is completed?

Supervisors can mark programs complete.

  1. At the top of the screen in the header, the Team option will only show up if you have the Supervisor role. Click on it, and it will show who is currently assigned as your Employee.
  2. Under the employee name, click on “Required.”
  3. Click on the Program or Certification Name

OR

  1. At the top of the screen in the header, the Team option will only show up if you have the Supervisor role. Click on it, and it will show who is currently assigned as your Supervisor.
  2. Under the employee name, click on “Records.”
  3. Click on the Programs or Certifications tab
  4. Click on the Programs or Certifications Name
  5. Check the box and “Mark Complete.”
  6. Add the Date completed, and if you need to add a grade and make a comment
  7. Click “Save Changes”

Once completed, you will see a banner at the top of the page stating that the “Course marked as manually completed” and will see the program’s progress as 100%.

 

10. I have received my Completion Certificate for Defensive Driving from GSA FLEET Drive-thru. How do I get credit for this in DOI Talent?

For USGS employees, Once you have the certificate, go to Find Learning→Courses, search for the Defensive Driving – USGS Credit course, and Enroll. Once in the course, you can self-certify your completion by choosing which option you used to complete the course.

 

11. Is there a way for users to log in with a username and password?

Unfortunately, no. If they have a PIV card, they need to use that to log in. If they requested a new account, it would not get approved because that would create a duplicate account.

 

12. I have a few folks that are Volunteers with ID cards but do not have access to a government computer. How can they access the required training on DOI Talent so that they don't lose their accounts?

If you can get them access to a card reader, they can access their DOI Talent accounts at any computer by going to https://www.doi.gov/doitalent.
They don't necessarily have to be on a government computer; they just need a card reader, which can be bought at any office supply store.

 

13. I have two employees who were recently promoted to supervisory status. How do I change the employees who are under their supervision to them in DOI talent for their performance appraisals?

The supervisor themselves will need to go in and claim their employees. You can find job aids on how to do this in the Learning Management Activities Resources & Job Aid course in DOI Talent. Go to Find Learning→Courses, search for Learning Management Activities Job Aids.

 

14. I have been assigned the DOI Talent Staff Manager Role Rules of Behavior training. These are for supervisors. I am not a supervisor. Please remove me from the training.

The assignment is made to those who have the Supervisor Code of 2, 4, or 5 in FPPS or because they have users assigned to them as team members. To remove the assignment, you will need to get with your admin staff or HR contact and have them make the change in FPPS or have the users in your Team list assigned to another supervisor. Once the change has been made, you will be removed from the program on the next auto-upload.

 

15. I keep getting messages to take Veteran Employment Training and Uniformed Services Employment and Reemployment Rights Act (USERRA) training. These are for supervisors. I am not a supervisor. Stop sending me emails to take the training.

The assignment is made to those who have the Supervisor Code of 2 or 4 in FPPS. To remove the assignment, you will need to get with your admin staff or HR contact and have them make the change in FPPS. Once the change has been made, you will be removed from the program on the next auto-upload.

 

16. We have a very part-time employee at a sister site who hasn’t logged on to a government computer(s) in over a year and thus never kept their Windows account, or PIV card enabled. (And also, due to missing the annual REQUIRED, FISSA training has had their Windows/AD user account disabled).

Users can complete the mandatory training to get their network access by going to DOI Talent Portal Streaming download page at https://www.doi.gov/doitalent/training-download.
For USGS users: Once they have completed the training, they must inform the imtawareness_training@usgs.gov group to get their network access back.

 

17. John Smith retired several weeks ago but is still showing up in DOI Talent. Will you please remove him so that he does not show up in reports as not having completed the required training?

There needs to be a 9-090 submitted when an employee retires/resigns. We can not deactivate the account because it will automatically be reactivated during the next auto-upload from FPPS or DOI Access. You will need to get with your admin staff or HR contact to get the proper forms started.

 

18. I submitted a 9-090 a while ago, and John Smith is still active in DOI Talent. How do I get him to stop showing up in reports?

There must have been an error with the process. Please re-submit the 9-090 to have it run through the process again. We can not deactivate the account because it will automatically be reactivated during the next auto-upload from FPPS or DOI Access. You will need to get with your admin staff or HR contact to get the proper forms started.

 

19. There used to be an obvious UPDATE SUPERVISOR button on the main page: What happened to it?

With the addition of the Performance Plan, this process has changed. The employee can no longer change their supervisor; only the Supervisor can pick up the employee. You can find job aids on how to do this in the Learning Management Activities Resources & Job Aid course in DOI Talent. Go to Find Learning→Courses, search for Learning Management Activities Job Aids.

 

20. I am a Supervisor and cannot find anything telling me what to do or where to find the option for approval. I am not getting emails telling me a request needs attention.

A Supervisor can go to their "Team" page, and on the right, you would see a box labeled "Learning Approval Queue." This box displays a report of learning events that require manager approval to complete an employee's registration. You would click on "Manage approval" to approve or decline the request.

 

21. How can I check to see if my Supervisor has approved my training request?

Check your Bookings in DOI Talent to see if you have any unapproved class requests (status will show “Requested”).
Go to My Learning→My Bookings. Your request Status will either show: “Requested,” “Waitlisted,” or “Booked.”
If your request Status shows “Requested,” check with your Supervisor to ensure they can see your requests on their Teams page.

 

22. When new employees come on board, do they receive an email from DOI Talent with a login and password to register in DOI Talent, as they did for DOI Learn? If so, how soon do they receive this email?

Once an employee’s PIV card has been activated, their account will be created with the next auto-upload to DOI Talent, and they will receive an email with their login information.

 

23. How are external training requests (SF-182s) handled in DOI Talent?

Users can save SF-182s that are not yet final, copy existing requests to use for their next course, and withdraw requests that are not yet approved. Great improvements to the SF-182 process! You can find job aids on how to do this in the Learning Management Activities Resources & Job Aid course in DOI Talent. Go to Find Learning→Courses, search for Learning Management Activities Job Aids.

 

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