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Contact BENEFEDS at 1-877-888-3337 or Send an email. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
BENEFEDS Customer Service is open Monday through Friday from 9:00 A.M. until 7:00 P.M., Eastern Time.
They can assist with:
Enrollment in the Federal Employees Dental and Vision Insurance Program (FEDVIP)
Qualifying Life Events (QLEs) for FEDVIP
FEDVIP premium payment questions
Locating your agency or retirement system information
Changes in your eligibility (e.g., transferring agencies, retiring, etc.)
Family Member information
Address and other demographic
BENEFEDS Customer Service cannot assist with questions about FEDVIP covered benefits and services, ID cards, rating regions, approval of medical information for family members incapable of self-support, provider networks, and claims. You will need to direct these inquiries to the individual dental and vision plans.